The hotel offers amenities for your comfortable stay and unforgettable experiences
Very nice Hospitality!
“The level of politeness and friendliness from the staff truly elevated my stay; their warm approach made all the difference.” view full review
Tea Variety Delight!
“I loved the complimentary selection of teas available; it was a good touch that made for cozy evenings.” view full review
Spacious Areas!
“The open spaces in the hotel were perfect for relaxation, making it feel like a home away from home.” view full review
Easy Navigation!
“The layout of the hotel was intuitive, which made it simple to find meeting rooms and facilities, enhancing my experience.” view full review
General
Non-smoking property
Free Wi-Fi
Parking
Guest Parking
Kitchen
Electric kettle
Dryer
Cookware/ Kitchen utensils
Room features
Free Wi-Fi in rooms
Sitting area
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Kitchen
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
285 City Road,
Melbourne,
Australia,
Victoria
Map view
street view
285 City Road,
Melbourne,
Australia,
Victoria
City landmarks
Casinos
Crown Melbourne
3300 ft
Stadiums
Melbourne Cricket Ground
1.4
mi
7 Riverside Qy Southbank
Eureka Skydeck
3300 ft
Aquarium
SEA LIFE Melbourne Aquarium
3300 ft
Gallery
National Gallery of Victoria
4600 ft
Botanical Garden
Royal Botanic Gardens Victoria
1.6
mi
Birdwood Ave
Shrine of Remembrance
4700 ft
btwn Spring & Elizabeth Sts
Collins Street
3300 ft
Parking area
Docklands Stadium
4900 ft
Square
Federation Square
4600 ft
Gallery
Melbourne Arts Center
4600 ft
Mall
Block Arcade
3300 ft
Museums
Immigration Museum
3300 ft
Flinders Street Federation Square
Acmi
4600 ft
Events
Melbourne Convention and Exhibition Centre
3700 ft
Church
St. Paul's Cathedral
4600 ft
Museums
Old Melbourne Gaol
1.4
mi
Parks
Fitzroy Gardens
1.5
mi
497-503 Collins Street
Melbourne 360 the Melbourne Observation Deck at Rialto
3300 ft
Broadway Theatre
State Theatre
4600 ft
Broadway Theatre
Malthouse Theatre
4700 ft
Libraries
State Library Victoria
1.3
mi
River
Yarra River
4600 ft
Mall
Southbank
4600 ft
Museums
Victoria Police Museum
4900 ft
Museums
Polly Woodside
4900 ft
Stadiums
Rod Laver Arena
1.6
mi
Little Bourke Street
Chinatown
1.7
mi
Nearby
Market
South Melbourne Market
1400 ft
Public Building
South Melbourne Town Hall
1400 ft
Restaurants
A Treat of France
400 ft
269 City Rd
Circolo
600 ft
58 Clarke St Shop 1
Mr. Hive
900 ft
Level 1
Cafe Bella
700 ft
250 City Rd Southbank
The Market Hotel
1100 ft
160 Claredon Street Corner of Market St and Clarendon St
Dead Man Espresso
1400 ft
35 Market Street
Ciel
1200 ft
48 Cecil St
Emporio Pizza & Pasta
1400 ft
Crown Entertainment Complex 8 Whiteman St Ground Floor West End Casino
San Antone by Bludso's Bbq
1900 ft
Clarendon Street Crown Casino Complex
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Great location
Convenient
Rude service
Need for deep clean
6.8/10
Nice
Rooms
7.4
Location
8.3
Service
6.1
Dining
6.3
Guest reviews
6.8/10
based on 20 reviews
7.8
7.8/10 based on 1840 reviews
Ian
United Kingdom,
June
2024
6.2/10
The hotel is conveniently located near Crown Casino and a short walk into the city centre. Despite the great location, the room condition was below average, with bright daylight and city lights affecting the overnight stay. The service was lacking privacy awareness and had communication issues. However, the staff were friendly, and the facilities were well-maintained. Price may not align with the overall experience.
Rooms
5.0
The room condition was below average, with issues related to natural light and city lights affecting overnight comfort.
Service
6.0
The service was lacking privacy awareness and had communication issues, but the staff were friendly.
Location
7.0
The hotel's location is good, close to Crown Casino, offering easy access to restaurants and shops. However, it seemed neglected in terms of regular cleaning.
Dining
6.0
Limited dining options available, bringing our own food was necessary. Despite this, the grilled salmon was a highlight.
Facilities
7.0
The facilities were well-maintained, providing a decent experience during my stay.
Elizabeth
United Kingdom,
May
2024
6.0/10
The hotel is in a convenient location near Crown Casino. While the rooms were a bit grubby and could use a deep clean, they offer easy access to the casino. The service in the apartment was lacking, with rude staff who were more interested in chatting among themselves. The location is excellent, close to public transport and dining options. Dining was a short walk away, although the staff seemed uninterested in guest satisfaction. The facilities could be improved to provide a better experience.
Rooms
6.0
The rooms, despite us leaving the 'make up my room' notice on the door, were grubby and could do with a deep clean. However, the location near Crown Casino is great.
Service
5.0
The staff in the apartment were extremely rude and lacked customer service skills. Their attitude made the experience less enjoyable.
Location
9.0
The location is excellent, handy to rail and tram, with easy access to cafes and restaurants. Close proximity to Crown Casino and public transport adds to the convenience.
Dining
5.0
The dining experience was a few minutes walk away, although the staff's attitude about breakfast was disappointing.
Facilities
6.0
The facilities need improvement to enhance the overall guest experience.
Great location
Rude service
Paul
United States of America,
March
2024
6.4/10
I had a mixed experience at the Bank Apartments. While the full kitchen was convenient, the dust and grime in the kitchenette were off-putting. Noise levels were not an issue, but the property seemed run down compared to my previous stay, making me hesitant to return.
Rooms
6.0
The room had a full kitchen which was convenient, but the dust and grime in the kitchenette were disappointing. The noise levels were not a problem during my stay.
Service
7.0
The service was a bit hit or miss. While the receptionist was sassy and rude, the other staff members were lovely and very helpful during my check-in.
Location
8.0
The location was excellent for me as I was attending an event at the Convention Centre. Having a well-facilitated kitchen and bathroom in the apartment was convenient. The reserved parking for my larger vehicle was a nice touch.
Dining
5.0
The dining experience was average. While the burgers were good, there were some issues with the breakfast service, and the meals tended to arrive cold.
Facilities
6.0
Facilities were adequate, but the property overall felt a bit run down compared to my expectations.
Charles
United States of America,
March
2024
8.0/10
The hotel is conveniently located near the Casino, tram stop, and town, making it neat and tidy. The rooms are clean, tidy, spacious, and reasonably priced, offering a great value. Although the service was friendly and accommodating, there were some instances of not being fully attentive. The location is fantastic for various activities and conveniences, with easy access to restaurants, shops, and major venues. The dining options are diverse and reasonably priced, but some limitations on personal food preparation may apply. The facilities are adequate to meet basic needs, with a few outstanding features.
Rooms
9.0
My room next door was clean, tidy, spacious, and reasonably priced. It was a comfortable stay.
Service
7.0
The staff were friendly and accommodating during my stay, making it pleasant overall.
Location
9.0
The hotel's location is fantastic, close to many attractions, restaurants, shops, and convenient transportation options.
Dining
8.0
The dining experience was good, with a variety of choices at reasonable prices. Just be mindful of any restrictions on personal food preparation.
Facilities
7.0
The facilities met basic needs, with some standout features to enhance the stay.
Owen
United States of America,
February
2024
7.2/10
I had a mixed experience at the hotel. The rooms, except for a large dark stain on the carpet in the living room, were very comfortable and clean. However, I did experience a lot of traffic noise due to the hotel's proximity to the highway. The staff was nice on two occasions when we interacted, only charging us for one car this time, but on another occasion, they showed no desire to assist and were even rude when I complained about parking.
Rooms
8.0
The rooms were very comfortable and clean, except for a large dark stain on the carpet in the living room.
Service
6.0
The service had its ups and downs. On two occasions, the staff was nice and accommodating, but on another occasion, they showed no desire to assist and were even rude when I had concerns about parking.
Location
9.0
The location of the hotel made it very accessible to everywhere I needed to go. It's fantastic being close to most attractions, within walking distance to Crown and Southbank restaurants/cafes. The proximity to Woolworths just 100 meters away was convenient.
Dining
7.0
The dining experience was decent. I was happy with the breakfast options overall, but there were some limitations. I had to bring my own food at one point because I couldn't use the oven for my Xmas croissants.
Facilities
6.0
The facilities were average. The hotel has potential for improvement in terms of amenities provided.
Convenient location
Traffic noise
Dave
United States of America,
February
2024
8.2/10
My stay at the Aria apartments was excellent! The rooms were spacious and well-equipped with a very comfy bed and a nice bathroom and kitchen. The location was perfect, being close to great attractions on Southbank and within easy access to the free tram zone. The only downside was the slightly nerve-wracking car park situation, but everything else was top-notch.
Rooms
9.0
The rooms were lovely and large, with a very comfy bed, nice bathroom, and roomy kitchen that had everything we needed.
Service
8.0
The service was friendly and very accommodating. The staff helped us out a lot during our stay.
Location
9.0
The location was great for our purpose, with easy access via tram or a short walk to many attractions. Plenty of restaurants nearby made dining convenient.
Dining
8.0
The dining experience was good, with excellent options just a few minutes walk away for groceries and quick bites like tartines for a snack.
Facilities
7.0
The facilities at the Aria apartments were satisfactory, offering everything we needed for a comfortable stay.
Kenneth
United States of America,
January
2024
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were unexpectedly serviced on the third day, and despite being moved to a two-bedroom unit that felt unnecessary, it turned out to be spacious and had everything we needed. The hotel's location near Southbank was convenient for exploring the attractions in the area, and it was a bonus to be close to friends. However, the experience with the car park was a bit nerve-wracking, especially ending up next door for the last six nights.
Rooms
8.0
The rooms were very roomy and had everything we needed, close to the attractions on Southbank.
Service
7.0
The service was a mix of rudeness and helpfulness, but overall satisfactory. The staff did provide a new toaster and were responsive when we needed assistance.
Location
9.0
The location of Aria apartments was convenient for accessing Southbank attractions and being close to friends. Easy walking distance to trams made it convenient for exploring the city.
Dining
6.0
While the dining experience had some ups and downs, with having to bring our own items due to limitations, finding nearby options like Woolworths was helpful.
Facilities
7.0
The facilities at the hotel were decent overall, though some improvements could enhance the guest experience.
spacious rooms
nervous car park
Fiona
United Kingdom,
January
2024
6.6/10
The room was modern and spacious, but I was disappointed with the stale cigarette smell in the room as I did not have access to facilities, which made me think the price for 2 nights was not reasonable and could not be justified. However, the hotel's convenient location near the train and bus station was great for my visit and very easy to find.
Rooms
7.0
The room was modern and spacious with a disappointing stale cigarette smell.
Service
6.0
The staff were friendly and helpful, but some were extremely rude with no customer service skills at all.
Location
8.0
The hotel's location near the train and bus station was very convenient and easy to find.
Dining
5.0
The dining experience was probably not worth the money, but the Thai dishes were wonderful.
Facilities
Connor
United Kingdom,
January
2024
6.6/10
The apartment was spacious with a good kitchen, though showing signs of wear and tear. It got quite hot due to only one air conditioner in the lounge, and there was a strange smell initially. The service was lacking in interest and helpfulness, except for a few lovely and very helpful staff members. The location in South Melbourne was convenient, with easy access to the tram and close to the city and Yarra river. The dining experience was average, lacking value for money in some instances. The facilities offered were satisfactory.
Rooms
7.0
The apartment was roomy with a good kitchen.
Service
5.0
The service was inconsistent, with some staff showing lack of interest and helpfulness while others were lovely and very helpful.
Location
8.0
The location in South Melbourne was convenient, with easy access to the tram and close to the city and Yarra river.
Dining
6.0
The dining experience was average, lacking value for money in some instances.
Facilities
7.0
The facilities offered were satisfactory.
Stephen
United Kingdom,
January
2024
6.8/10
The hotel provided clean and comfortable rooms, but the lack of access to facilities made the price for 2 nights feel unjustified. The location was convenient to transportation options but had challenges with parking. The service was described as helpful and friendly, although some issues were noted with late checkout charges and a lack of service recovery. The dining experience was somewhat underwhelming despite being close to local amenities.
Rooms
8.0
The rooms all had double beds with clean crisp linen and were really comfortable, just what we needed after 22 hours of flying.
Service
7.0
The staff were helpful and friendly, but there were concerns about service delivery and charges for late checkout.
Location
8.0
The hotel's location was very convenient to the train and bus stations, making it easy to access nearby attractions and amenities.
Dining
6.0
The dining experience was average overall, with some issues like cold food and mixed value for money.
Facilities
5.0
Limited access to facilities affected the overall value for money during the stay.
Clean rooms
Limited facilities
Elizabeth
United States of America,
December
2023
6.4/10
Upon arrival, the rooms had a musty and damp smell but were situated on the upper level with great facilities. However, there was a lack of information provided regarding finding the Aria car park. The hotel's service was a mix of uninterested and fantastic, with staff showing both disinterest and understanding. The location offered convenience to the city, Yarra river, and cafes, but being on a busy road with limited nearby attractions was a downside. The dining experience was satisfactory, with delicious snacks available at an affordable price. The facilities were adequate, though improvements could be made. Despite some drawbacks, the hotel provides good value for the money.
Rooms
7.0
The rooms had a musty and damp smell upon arrival but were equipped with great facilities and were situated on the upper level.
Service
6.0
The service was a mix of uninterested and fantastic, with staff showing both disinterest and understanding.
Location
6.0
The location was close to the city, Yarra river, and cafes, offering convenience, but being on a busy road with limited nearby attractions was a downside.
Dining
7.0
The dining experience offered delicious snacks at an affordable price, but there were limitations in using the oven for Christmas croissants.
Facilities
6.0
The facilities were adequate, but there is room for improvement.
Great Facilities
Musty Smell
C.
United States of America,
December
2023
7.2/10
I had a mixed experience at the hotel. The location was excellent for exploring the city on foot, and it was convenient for my conference at the Melbourne conference center. However, the service was a bit lacking as there were issues with my room allocation. The dining options were limited, but the room itself was pleasant.
Rooms
7.0
The advertised Aria apartment turned out to be a cheap-looking apartment, but it was still pleasant overall.
Service
6.0
I had some challenges with the service, especially during check-in, but the staff were lovely and eventually sorted things out.
Location
9.0
The location was great for exploring on foot and for conference attendees at the Melbourne conference center.
Dining
6.0
The dining experience was average, with limited options available.
Facilities
8.0
The hotel had all the basic facilities I needed for a comfortable stay.
James
United Kingdom,
November
2023
7.4/10
The hotel is located just outside the heart of Melbourne in the trendy Southbank area. While it does not operate 24hrs on certain days, the rooms, well suited for 3 adults and two kids, were excellent, and everyone had their own bed. The musty smell due to the mold issue was a downside, though.
Rooms
8.0
The rooms were excellent, and well suited for 3 adults and two kids - everyone had their own bed.
Service
6.0
The service showed a no desire to assist and at one point was rude, compromising the stay. However, they were extremely accommodating and located in an amazing spot.
Location
9.0
The location is extremely convenient if you are there for a conference at the Melbourne conference center. It's good, close to Southbank and South Melbourne, making it easy to check in and out.
Dining
7.0
The dining experience in the other Aria hotel was probably not worth the money, but the available food was a bargain at $16 each with lots to choose from.
Facilities
7.0
The facilities were good, close to shopping centers, and provided a decent experience.
convenient location
poor service
Jon
United Kingdom,
October
2023
6.4/10
The hotel offered spacious rooms with unexpected serviced suites, but there were delays in receiving room deposits back. The service was a mix of helpfulness and uninterest, with long waits for supplies. The location was bright and convenient for exploring Melbourne, although lacking some standard fittings. The dining experience was satisfactory, with cold food being a minor issue. The facilities were decent but could be improved.
Rooms
8.0
The rooms provided more space than a typical hotel, almost like an apartment, and were serviced on the third day unexpectedly.
Service
5.0
The service was a mix of helpfulness and uninterest, with delays in receiving supplies and some lacking signage.
Location
7.0
The location was bright and inviting, convenient for exploring Melbourne's attractions, albeit lacking standard fittings.
Dining
6.0
The dining experience was satisfactory, although food arrived cold at times.
Facilities
6.0
The facilities were decent but could benefit from some improvements.
Patricia
United States of America,
October
2023
7.2/10
My stay at the hotel was comfortable with a great view of Melbourne from our room. The room was fine overall, with a comfy bed and great TVs; however, there were only two coffee sachets provided for a three-day stay. The location was fantastic, within walking distance of the Skybus pick-up spot, city trams, and Woolworths. There were plenty of restaurants nearby, making it convenient for dining out.
Rooms
8.0
The room offered a comfortable stay with great views of Melbourne.
Service
5.0
The service was a bit disappointing with some issues during check-in and staff being rude; however, there was one positive experience where they offered to deodorize the room.
Location
9.0
The location was excellent, close to transportation options and amenities like Woolworths.
Dining
7.0
The dining options were convenient, with supermarkets and restaurants nearby.
Facilities
7.0
The hotel facilities were satisfactory, with pool and spa amenities available.